Privacy Policy

1. Introduction

This Privacy Policy explains how Takooni collects, uses, stores, discloses, and otherwise processes the personal data we collect when you:

• Use and interact with our website and apps that display or link to this Privacy Policy
• Register for an account and use our Services
• Visit our branded social media pages
• Register for, attend, or take part in our events, webinars, or contests
• Participate in our academy
• Otherwise interact with us in person and/or by email, text message, instant messaging, telephone, and other electronic means

It also tells you about your rights and choices with respect to your personal data, and how you can contact us if you have any questions or concerns.

This Privacy Policy does not apply to our handling of personal data that we process on behalf of our business customers as a service provider or processor. Our processing of that information is governed by our agreement with our business customers.

Please read this Privacy Policy carefully. If you do not agree with its terms, you should not use our website or Services. By using and/or accessing our website and Services, you acknowledge that you have read and understood this Privacy Policy. Your use of our website and Services is also governed by our Terms of Service.

This Privacy Policy is effective as of the date first set forth above. We may update it from time to time. If we make changes, we will post the updated Privacy Policy on this page and update the date at the top.

2. Key Definitions

• "Privacy Policy" refers to this Privacy Policy page.
• "Takooni", "we", "us", and/or "our" refers to PT Takooni Global Integra and its Affiliates, unless specified otherwise.
• "Services" refers to our Software-as-a-Service professional services made available via our websites.
• "You" and "your" refers to the individual to whom the personal data covered by this Privacy Policy relates.

3. Information We Collect

We process at least three broad categories of personal data: (a) Information provided directly by you; (b) Information received from third parties; and (c) Information collected automatically.

3.1 Information Provided Directly by You

Account Registration. If you register for the Services through our website at https://takooni.com/, we will ask you to provide your name, company name, email address, and password. If you create an account using a third-party service such as Google, Facebook, or LinkedIn, we will receive your name, email address, and/or phone number as permitted by your profile settings on that service.

Communication with Takooni. We collect personal data that you voluntarily provide when you contact us with inquiries, engage with our customer support, or respond to surveys.

Transactions. We collect details of transactions you carry out using the Services, including financial information such as your credit card and/or debit card number. As a paying user, we will receive your payment transaction details (e.g., your name, amount paid, payment date, and transaction ID).

Payment Information. We collect billing and other payment information when you sign up for a trial, a paid service, or purchase a Third-Party Service.

Identity Verification. In some cases (for example, if you request a refund), we may ask you to provide billing information and information that verifies your identity, in accordance with applicable law.

Testimonials. We collect and display personal testimonials of satisfied customers on the Services. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us at help@takooni.com with the subject line: "Testimonial Removal Request".

3.2 Information Received from Third Parties

We may combine personal data we receive from you with data we obtain from other sources, such as authorized resellers or distributors, email campaign providers, marketing partners, publicly available sources, and data providers.

3.3 Information Collected Automatically

Like many commercial websites, we use certain technologies — such as cookies, web beacons, pixels, and similar technologies — to automatically collect information as you navigate our websites or use our Services, subject to your consent where required by applicable law.

Device and Usage Data. When you visit our website, we may track which pages were visited, the order and time of visits, and which hyperlinks were clicked. We also collect IP address, operating system, and browser software of each visitor.

Cookies and Similar Technologies. We use the following third-party tools and services that may collect data automatically: Google Search Console, Google Analytics, YouTube API, Google Maps API, and Conversion Tag (via Google Tag Manager).

4. How We Use Your Information

We use the personal data we collect to:

• Provide the Services and related support, process transactions, manage your user account, and respond to your requests
• Manage our relationship with you (e.g., sending administrative information, updates to our terms and policies)
• Analyze your preferences, interests, and behavior to identify insights and improve your experience
• Internal business purposes such as data analysis, benchmarking, audits, research, and identifying usage trends
• Prevent fraud or criminal activity, misuse of our products or services, and ensure the security of our IT systems
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications about new products, services, events, and promotions, as permitted by law

5. How We Disclose Your Personal Data

Takooni will not sell, rent, lease, or otherwise provide your personal data to others, except as described below, with your permission, or as required by applicable law.

Service Providers. We may engage third-party companies to perform tasks on our behalf, including payment processing, fraud prevention, hosting, IT services, email communications, customer support, analytics, marketing, and advertising.

Affiliates. We may disclose your data to our affiliates for administrative purposes, to help provide our Services, or to conduct sales and marketing activities on our behalf.

Resellers and Distributors. When you request our Services or make inquiries, we may share your personal data with authorized resellers, distributors, and affiliates as necessary to respond to your request.

6. Data Retention

We retain your personal data for as long as reasonably necessary to provide the Services, fulfill your requests, comply with legal obligations, and for other legitimate business purposes such as maintaining financial records, resolving disputes, ensuring security, preventing fraud, and enforcing our agreements. After the applicable retention period, your personal data will be anonymized or deleted.

7. How We Protect Your Personal Data

We have implemented physical, technical, and administrative security measures designed to protect the confidentiality of the personal data we process. However, the internet cannot be guaranteed to be 100% secure. You are responsible for protecting your login credentials.

If you know or suspect that your personal data has been compromised or there is unauthorized use of your Takooni account, please immediately contact us at help@takooni.com with the subject: "Suspected Unauthorized Access to My Account, Need Help".

8. International Transfer of Personal Data

PT Takooni Global Integra is established and operates in the Republic of Indonesia. In the course of providing our products and services, we may transfer, store, access, or process your personal data within Indonesia and, where necessary, in other countries.

Where personal data is transferred outside Indonesia, PT Takooni Global Integra will take reasonable and appropriate measures to ensure compliance with applicable laws, including Law No. 27 of 2022 on Personal Data Protection, and that your personal data remains adequately protected.

For additional information regarding our international data transfer practices, please contact us using the details provided below.

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Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: help@takooni.com
Website: takooni.com